privacy policy

Physician Survey Panel Private Limited (“PSP”) services, including (without limitation) our website (www.psp.com) and other interactive properties are owned, operated and distributed by PSP (referred to in this Privacy Notice as “PSP” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the personal/business information that PSP may collect, how PSP uses and safeguards that information, and with whom we may share it.

PSP encourages our customers, visitors, business associates, and other interested parties to read this Privacy Notice, which applies to all users. By using our Service or submitting personal/business information to PSP by any other means, you acknowledge that you understand and agree to be bound by this Privacy Notice, and agree that PSP may collect, process, transfer, use, and disclose your personal/business information as described in this Notice. Further, by accessing any part of the Service, you are agreeing toThe terms and conditions of our Terms of Service (referred to as “Terms of Service”). If you do not agree to any part of this Privacy Notice or our Terms of Service, please do not use any of the Services.

What personal/business information do we collect about you?

Personal information (also commonly known as personally identifiable information (PII) or personal data) is information that can be used to identify you, or any other individual to whom the information may relate.

The personal/business information that we collect directly from those registering for the Service, includes the following categories:

Personally identifiable information – (e.g. First Name, Last Name, Gender, Phone number; Email, Country name);
Company/employer and other relevant employment related information
Geographic or location information;
Information automatically collected about you, your use of the Service, and your behavior on the Service as described below
Telephone calls and e-mails to us may be recorded and monitored for quality control purposes only, and we may also intercept communications made to individual members of staff at PSP when this is required for business purposes and as permitted by law;
Other information that may be exchanged in the course of engaging with the Service, including. You will be aware of any subsequently collected information because it will come directly from you.

What are the sources of personal/business information collected by PSP?

When providing personal/business information to PSP as described in this Notice, that personal/business information is typically collected directly from you, and, when collected directly from you, you will know the precise personal/business information being collected by us. PSP does not collect personal/business information from any other sources, except where it may automatically be collected as described above, other business conferences [both online and offline] where PSP participates and, in the section titled “Cookies, Device Data, and How it is Used,” if the information in that section is considered personal/business information.

How does PSP use personal/business information?

Subject to the terms of this Privacy Notice, PSP uses the above described categories of personal/business information in several ways. Unless otherwise stated specifically, the above information may be used for any of the following purposes:

To respond to your requests;
We may process your data where law requires us to do so.
If we have any legitimate interest/s in processing your data such as direct marketing, market research, data analytics, advertising, business intelligence, data engineering, or any interest of like nature.
To send you newsletters, e-mails relating to participation in any of our events, our proprietary product-related information, promotional events and content.
We may also collect information about you through social media platforms.
The information that we process about you would be done so only after receiving explicit consent from you.
We shall duly inform you, in the event there is any change/s of the Purpose for which we are collecting your data, for any reason whatsoever.
We may after receiving your consent, send you information/ provide demo/ connect with our sales representatives in response to your query/ request while filling our ‘Contact Us’ Form, ‘Panel Book Download’ Form, ‘or any other related form/s or communication/s. We may use in other manners after subsequent notice is provided to you and/or your consent is obtained, if necessary.

PSP will not sell or rent your personal/business information to third parties without your consent and such consent would be explicitly taken from you only after providing the clear reasoning behind sharing such information in an understandable manner.

We will not share your personal/business information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out.

In addition, we may release personal/business information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of Service , protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the Service, or to protect any user’s security or the security of other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of our assets.

Direct Marketing Communications

We may communicate with you using email, SMS, and other channels (sometimes through automated means) as part of our effort to market our products or services, administer or improve our products or services, or for other reasons stated in this Privacy Notice. You have an opportunity to withdraw consent to receive such direct marketing communications, as permitted by law.

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by submitting a request via the UNSUBSCRIBE link in any email communication you may have received.

Please note that you may continue to receive non-marketing communications as may be required to maintain your relationship with PSP.

Retention of Data

PSP will retain your personal/business information only for as long as is necessary for the purposes set out in this Notice. We will retain and use personal/business information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

PSP will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Sites and/or Portals, or we are legally obligated to retain this data for longer periods.

Cookies, Device Data, and How it is Used

When you use our Service, we may record unique identifiers associated with your device (such as the device ID and IP address), your activity within the Service, and your network location. PSP uses aggregated information (such as anonymous user usage information, cookies, IP addresses, browser type, clickstream information, etc.) to improve the quality and design of the Service and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. Specifically, we may automatically collect the following information about your use of Service through cookies, web beacons, and other technologies:

domain name
browser type and operating system
web pages you view
links you click
IP address
the length of time you visit the Sites, Portals, and/or Services
the referring URL or the webpage that led you to the Sites

We may also collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. In some circumstances, we may combine this information with personal/business information collected from you (and third-party service providers may do so on behalf of us).

In addition, we may use “cookies,” clear gifs, and log file information that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Service, and the portion of the Service you choose to use. A cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. A cookie contains limited information, usually a unique identifier and the name of the site. Your browser has options to accept, reject or provide you with notice when a cookie is sent. Our cookies can only be read by PSP; they do not execute any code or virus; and they do not contain any personal/business information. Cookies allow PSP to serve you better and more efficiently, and to personalize your experience with the Service. We may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Service, and to deliver content (which may include third party advertisements) specific to your interests.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Service. We may permit these service providers to use cookies and other technologies to perform these services for PSP. We do not share any personal/business information about our customers with these third-party service providers, and these service providers do not collect such information on our behalf. Our third-party service providers are required to comply fully with this Privacy Notice.

Deleting/Unsubscribing Your Account

If you choose to end your membership with a PSP Service or to require us to cease processing your personal/business information, you may automatically discontinue your membership by clicking on Unsubscribe after logging-in to your account on the particular PSP Service. By following the appropriate directions, your record will be marked as “do not contact”, and you will no longer receive communications from the particular PSP Service. Please allow two to three business days for processing of this change. As an alternative, you may send an email directly to info@physiciansurveypanel.com requesting to be removed. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfer

If you are located outside the United States, in particular if you are located in Switzerland, the United Kingdom, or the European Economic Area (“EEA”), please note that we and our servers are located outside of the EEA. Any information that you provide to us may be transferred to and processed in Indian and other countries around the world where we do business. Although this may include recipients of information located in countries where there may be a lower level of legal protection for your personal/business information than in your country, we will protect your information in accordance with requirements applicable to the law in your particular jurisdiction and take steps to only share with third parties that offer similar protection. By using our Service, you unambiguously consent to your information being collected, processed, used, and transferred as disclosed herein.

Data Privacy Rights [European Union, South Africa, and other similar jurisdictions]

If you are located in the Brazil, South Africa and similarly regulated countries, data protection laws (For example, the General Data Protection Regulation (“GDPR”)) grants you certain rights. In particular, the right to access, correct, and delete the personal/business information we hold about you. PSP will retain your personal/business information for the length of time you engage with our services as described in the retention section of this Notice, until you request deletion of such personal/business information.

In certain circumstances, you have the following data protection rights:

The right to access, update, or delete the personal/business information we have on you.
The right of rectification. You have the right to have your personal/business information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal/business information.
The right of restriction. You have the right to request that we restrict the processing of your personal/business information.
The right to data portability. You have the right to be provided with a copy of the personal/business information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal/business information.

In order make a request regarding your personal/business information, please contact info@physiciansurveypanel.com.

If you have a comment, question, or complaint about how we are handling your personal/business information, we hope that you contact us at info@physiciansurveypanel.com in order to allow us to resolve the matter.

Legal Basis for Processing under GDPR And Similar Laws

If you are located in the EEA, our legal basis for collecting and using the personal/business information described in this Notice depends on the personal/business information we collect and the specific context in which we collect it.

We may process personal/business information because:

We need to perform a contract with you;
You have given us consent to do so;
The processing is in our legitimate interest to offer the Service, when that legitimate interest is not overridden by your rights;
To comply with the law.

Where personal/business information is processed based on consent, EU residents have the right to withdraw such consent at any time. To do so, please contact us as described in this Notice. If there is a different legal basis that would permit us to continue processing your personal/business information after withdrawing consent, we will notify you of that legal basis at the time of your request.

California Privacy Rights

If you are a California resident, California law may provide you with certain rights with regard to your personal/business information under the California Consumer Privacy Act (“CCPA”). Throughout this Privacy Notice you will find information required by CCPA regarding the categories of personal/business information collected from you; the purposes for which we use personal/business information, and the categories of third parties your data may be shared with. This information is current as of the date of the Notice and is applicable in the 12 months preceding the effective date of the Notice.

As a California resident, the CCPA provides you the ability to make inquiries regarding to your personal/business information. Specifically, the degree to which the information is not already provided in this Privacy Notice, you have the right to request disclosure about the collection and use of your personal/business information over the past 12 months, including:

The categories of personal/business information collected about you.
The categories of sources for the personal/business information collected about you.
The business or commercial purpose for collecting your personal/business information.
The categories of third parties with whom your personal/business information was shared.
The specific pieces of personal/business information collected about you.
If your personal/business information was disclosed for a business purpose, the personal/business information categories disclosed and the categories of third parties to which the information was disclosed.
If your personal/business information was sold in the past 12 months, the personal/business information categories sold and the categories of third parties to which the information was sold. (NOTE: PSP DOES NOT SELL PERSONAL/business INFORMATION).

Please note that you may only make the above requests twice in a 12-month period. You also have the right to request that any of your personal/business information collected and retained be deleted, subject to certain exceptions. Finally, you have the right to not receive discriminatory treatment by PSP or any business for exercising any of the rights provided under CCPA.

If at any time you require us to cease processing your personal/business data, you may submit a request to delete your personal/business data by clicking on “Unsubscribe” option OR by contacting us at: info@physiciansurveypanel.com. By following the appropriate directions, your record will be marked as “do not contact”, and you will no longer receive communications from Company. We will retain your information for as long as your account is active or as needed to provide you services or in accordance with the applicable laws. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and other related purposes.

If we receive a CCPA request from you, we will first make a determination regarding the applicability of the law, and we will then take steps to verify your identity prior to responding. The steps to verify your identity may vary based on our relationship with you, but, at a minimum, it will take the form of confirming and matching the information submitted in the request with information already held by PSP and/or contacting you through previously used channels to confirm that you submitted the request (i.e. confirming identity through contact information that we have on file, not the contact information submitted to make the request).

Your rights as stated here can also be exercised by an authorized agent on your behalf. PSP will follow the standards set by the Attorney General of California regarding designation of an authorized agent to exercise rights under CCPA. You may review information available through from the Attorney General regarding how an individual can be designated as an authorized agent under CCPA.

In addition to CCPA, California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal/business information to third parties for their direct marketing purposes. To make such a request, please contact us as described here.

Information Storage and Security

PSP is an ISO (needs to be filled) certified company and we take adequate steps to help protect your personal/business information. We employ industry-standard security measures designed to protect the security of all information submitted through the Service. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

Users of the Service are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of the Service. In order to protect you and your information, we may suspend your use of any of the Service, without notice, pending an investigation, if any breach of security is suspected.

External Links

The Service may contain links to other websites maintained by third parties. Please be aware that we exercise no control over linked sites and PSP is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal/business information.

You hereby acknowledge and agree that PSP is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release PSP from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.

Children’s Privacy

The Service is not intended for children under the age of 13 years, and PSP does not knowingly collect the personal/business information of children under the age of 13 years.

Changes to this Privacy Notice

PSP reserves the right to modify this Privacy Notice from time to time in order that it accurately reflects the regulatory environment and our data collection principles. When material changes are made to this Privacy Notice, PSP will post the revised Notice on our website. This Privacy Notice was last modified as of 1st November 2020.

Contact Us

If you have any questions or comments about this Privacy Notice or the Service provided by PSP, please contact us at: info@physiciansurveypanel.com